A CMO Council Strategic Interest Group

CMO Council Association For Print Technologies

How Agile Marketers Improve Response to Customer Feedback

Today’s consumer expects their behaviors and actions to lead to swift action from the brands they choose to do business with. Making this more complex is that, for most companies selling products through retail channels, this expectation for a speedy response to requests also comes from a second source: the retail customer.

To investigate how brands are meeting and exceeding these expectations for responsiveness and action, the CMO Council is partnering with Esko, Pantone and X-Rite to determine how organizations are responding to consumer requests as the pace of the omni-channel experience continues to change. The study will investigate how organizations are faring when it comes to responding to customers and leveraging customer data and intelligence to deliver the right experience, at the right moment, through the channel of the customer’s choice, whether it is a physical or digital touchpoint.

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Source: Smithers Pira

Jun 2018

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The CMO Council found that 77% of marketing leaders think it takes 90 days or less to make a packaging change or other physical change. But when InfoTrends asked packaging professionals, they reported that changes take an average of 6.6 months (about 198 days).

Source: www.ChiefMarTec.com



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